Privacy Policy

Last Modified: September 10, 2025

Norovex is committed to protecting your privacy. This Privacy Policy explains how we collect, process, store, and safeguard your personal data when you interact with our platform, products, and services. By using Norovex, you agree to the terms described in this Privacy Policy.

1. Scope of This Privacy Policy

  1.1 This Privacy Policy applies to all users of the Norovex platform, whether you access our services through the website, mobile application, or third-party integrations.

  1.2 It covers how we collect, use, store, and share personal data, as well as the rights you have in relation to that data.

  1.3 This Policy is designed to provide transparency. It ensures that you understand how your personal information is handled, why it is processed, and the safeguards we apply to protect it.

2. Roles in Data Processing

  2.1 Norovex as a Data Controller
  When you register for an account, use our services, or directly interact with us, Norovex acts as the controller of your personal data. As a controller, Norovex determines the purposes and methods of processing.

    2.1.1 We process your data in order to provide our trading services, comply with financial regulations, maintain account security, and communicate with you.

    2.1.2 As a controller, Norovex may collect the following categories of personal information: full name, date of birth, nationality, government-issued identification documents, email address, phone number, financial details such as bank account or payment information, and transaction history.

    2.1.3 By acting as a controller, Norovex ensures that all data collection and processing activities are lawful, fair, and transparent, and that your personal rights are always respected.

  2.2 Norovex as a Data Processor
  Norovex may also act as a processor when our customers or partners use our services to process personal data on their behalf. In this role, Norovex does not determine how the data is used but instead follows the instructions of the data controller.

    2.2.1 Examples of processing under this capacity include executing trades requested by brokers, processing account data provided by institutional partners, and securely maintaining records required for compliance.

    2.2.2 As a processor, Norovex applies strict technical and organizational measures to ensure the confidentiality, integrity, and security of personal data.

  2.3 Norovex as a Controller of Professional Data
  In some cases, Norovex also acts as a controller when processing personal data about individuals in their professional capacity, particularly when dealing with representatives of companies, institutions, or business partners.

    2.3.1 This may include the collection of professional names, job titles, business emails, and phone numbers.

    2.3.2 Such information may be obtained directly from the individual, through referrals, or from publicly available sources such as business directories and regulatory filings.

    2.3.3 This data is used to maintain business relationships, manage partnerships, promote Norovex’s services, and comply with regulatory obligations.

3. What Information We Collect and Process

  3.1 Norovex collects and processes personal information depending on the way you interact with our services. This data is necessary to provide you with access to the platform, maintain compliance, and improve your trading experience.

  3.2 The categories of data we collect include, but are not limited to:

    3.2.1 Personal Identification Data such as your full legal name, date of birth, nationality, government-issued ID, or passport.

    3.2.2 Contact Information such as your email address, phone number, or, where relevant, residential address.

    3.2.3 Financial Information such as bank account details, card numbers, payment records, and transaction histories.

    3.2.4 Trading Activity Data such as instruments traded, executed orders, portfolio history, risk preferences, and related market activity.

    3.2.5 Technical and Device Data such as IP address, browser type, operating system, geolocation data, device identifiers, and cookie information.

    3.2.6 Communication Data such as inquiries submitted to customer support, recorded phone calls (where legally permitted), chat transcripts, and email correspondence.

  3.3 Some of this data is collected directly from you, while other information may be collected automatically through your use of our platform.

4. How We Use Personal Data

  4.1 Norovex processes personal data for clearly defined and legitimate purposes.

    4.1.1 To Provide Services – Data is used to open accounts, process deposits and withdrawals, facilitate trades, and provide access to our trading tools.

    4.1.2 For Security – Data is used to verify identity, prevent fraud, monitor suspicious activity, and maintain system integrity.

    4.1.3 For Compliance – Data is used to meet legal and regulatory obligations, including Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) regulations.

    4.1.4 For Customer Support – Data is used to respond to inquiries, resolve disputes, and provide technical assistance.

    4.1.5 For Platform Improvements – Data is used to analyze usage trends, optimize performance, and improve user experience.

    4.1.6 For Marketing and Communication – With your consent, we may use your data to send updates, newsletters, promotions, or educational content relevant to trading.

  4.2 We do not use your personal data for purposes incompatible with those described above without first informing you and obtaining your consent where necessary.

5. Legal Basis for Processing

  5.1 Norovex only processes personal data where a lawful basis exists under applicable regulations.

    5.1.1 Contractual Necessity – Data is processed because it is required to deliver the services agreed upon in the client agreement.

    5.1.2 Legal Obligation – Data is processed because it is necessary to comply with laws, regulations, and financial oversight obligations.

    5.1.3 Legitimate Interests – Data is processed where it is necessary for the legitimate business interests of Norovex, such as fraud prevention, platform improvement, or record-keeping.

    5.1.4 Consent – Data is processed based on your explicit consent, particularly in cases involving optional activities such as marketing communications.

  5.2 Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.

6. How We Share Personal Data

  6.1 Norovex does not sell your personal data to third parties. However, in limited circumstances, we may share data with trusted external parties to fulfill our obligations and provide services.

    6.1.1 With Service Providers – Such as payment processors, identity verification providers, IT hosting companies, and analytics firms.

    6.1.2 With Regulatory Authorities – Such as government agencies, law enforcement, or financial regulators, where disclosure is required by law.

    6.1.3 With Business Partners – Such as brokers, affiliates, or institutions with whom you have chosen to connect your account.

    6.1.4 With Professional Advisors – Such as legal, compliance, or accounting consultants engaged to support Norovex’s operations.

  6.2 All third parties with whom data is shared are bound by strict confidentiality and data protection obligations and may not use the information for purposes unrelated to the services they provide to Norovex.

7. International Data Transfers

  7.1 Norovex operates on a global scale. As such, your personal data may be transferred to and processed in countries outside of your country of residence.

  7.2 Some of these countries may not provide the same level of data protection as your home jurisdiction. However, Norovex takes all necessary steps to ensure your information remains secure.

    7.2.1 Where legally required, Norovex relies on safeguards such as Standard Contractual Clauses, Binding Corporate Rules, or other lawful mechanisms approved by regulatory authorities.

    7.2.2 By using Norovex services, you acknowledge that such transfers may occur and consent to your personal data being processed in jurisdictions where Norovex operates.

8. Data Retention

  8.1 Norovex retains personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

  8.2 The retention period may vary depending on the nature of the data and regulatory requirements.

    8.2.1 For account information, data is retained for the duration of your active account and for a period thereafter as required by financial regulations.

    8.2.2 For trading history, transaction data is retained to comply with anti-money laundering (AML) and regulatory obligations, which may require storage for several years.

    8.2.3 For marketing purposes, data is retained only until you opt out or withdraw consent.

  8.3 Once retention periods expire, personal data is securely deleted, anonymized, or archived in compliance with legal requirements.

9. Cookies and Tracking Technologies

  9.1 Norovex uses cookies and similar technologies to enhance your experience on our platform. These technologies help us analyze website usage, improve performance, and deliver personalized services.

  9.2 Cookies may collect information such as your IP address, browser type, device information, and browsing behavior.

    9.2.1 Essential Cookies are necessary for the website to function properly, including login sessions and security features.

    9.2.2 Performance Cookies help us measure how the platform is used, such as traffic sources and navigation paths.

    9.2.3 Functional Cookies allow the website to remember preferences and customize the experience.

    9.2.4 Marketing Cookies may be used to deliver targeted advertisements based on your activity, but only with your consent.

  9.3 You can control cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.

10. Data Security

  10.1 Norovex implements strict technical, organizational, and administrative measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

    10.1.1 These measures include encryption of sensitive data, firewalls, intrusion detection systems, and secure data centers.

    10.1.2 Access to personal data is restricted to authorized personnel only, and all employees are required to adhere to strict confidentiality obligations.

  10.2 While Norovex takes every reasonable precaution, no system can guarantee absolute security. Users are also responsible for safeguarding their account credentials and reporting any suspicious activity.

11. Your Rights

  11.1 Under applicable data protection laws, you may have certain rights in relation to your personal data. These rights may include:

    11.1.1 Right of Access – You may request a copy of the personal data we hold about you.

    11.1.2 Right of Rectification – You may request corrections to inaccurate or incomplete data.

    11.1.3 Right of Erasure – You may request that your personal data be deleted, subject to regulatory or contractual obligations.

    11.1.4 Right to Restrict Processing – You may request that we limit how your data is processed in specific situations.

    11.1.5 Right to Data Portability – You may request that your data be transferred to another provider in a structured, machine-readable format.

    11.1.6 Right to Object – You may object to certain processing activities, including direct marketing.

    11.1.7 Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

  11.2 To exercise any of these rights, please contact us at support@norovexmail.com. Requests will be processed in accordance with applicable laws.

12. Children’s Privacy

  12.1 Norovex does not knowingly collect or process personal data from individuals under the age of 18.

  12.2 If we become aware that data has been collected from a minor without parental or guardian consent, it will be promptly deleted.

  12.3 Parents or guardians who believe a minor may have provided data to Norovex should contact us immediately at support@norovexmail.com.

13. Third-Party Services and Links

  13.1 The Norovex platform may contain links to third-party websites or services. These external sites are not controlled by Norovex, and this Privacy Policy does not apply to them.

  13.2 Users are encouraged to review the privacy policies of third-party services before providing any personal information.

14. Changes to This Privacy Policy

  14.1 Norovex may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or regulatory requirements.

  14.2 When updates occur, we will revise the “Last Modified” date at the top of this page and, where necessary, notify users through email or platform announcements.

  14.3 Continued use of Norovex services after changes are published constitutes acceptance of the updated Privacy Policy.

15. Contact Information

  15.1 If you have any questions, concerns, or requests related to this Privacy Policy, please contact us by email at: support@norovexmail.com